Required
- Use opted-in or otherwise lawfully callable contacts.
- Maintain evidence for the audience source and campaign basis.
- Identify the AI voice and represented business as required.
- Use accurate caller identification and honour withdrawal or do-not-call requests.
- Test scripts, failure cases and human escalation before production.
- Follow applicable sector, state, country and calling-time rules.
Prohibited
- Unrestricted or deceptive AI cold calling.
- Impersonation or attempts to convince a person the AI is human.
- Calling numbers known to be suppressed or withdrawn.
- Fraud, harassment, coercion, discrimination or misleading claims.
- Political persuasion, debt collection or high-risk healthcare, finance, insurance or legal workflows without explicit product support and specialist review.
- Uploading data the customer is not authorised to use.
Enforcement
Blastr may reject, pause or end a campaign that lacks required evidence, falls outside the agreed scope or creates safety, legal or abuse risk.
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